Latest UK & Global AI News

Malaysia’s new AI laws to arrest deepfakes Asia News Network (ANN) is the leading regional alliance of news titles striving to bring the region closer, through an active sharing of editorial content on happenings in the region.

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Abstract Model robustness indicates a model's capability to generalize well on unforeseen distributional shifts, including data corruptions and

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Investors have historically been anxious about whether the company’s businesses will benefit meaningfully from its hefty AI investments

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The company reported 24% year-on-year revenue growth driven by online ads, prompting positive investor reactions.

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"Glasses are the ultimate incarnation of this vision," he added.

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NEW YORK - Tesla reported a 61-percent drop in fourth-quarter profits on Wednesday due to lower auto sales and increased expenses as CEO Elon Musk ramps up technology investments.

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The company earned $22.77 billion, or $8.88 per share, in the October-December quarter. That's up 9% from $20.84 billion, or $8.02 per share, in the same period a year earlier.

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Washington, DC: The interim head of the US Cybersecurity and Infrastructure Security Agency (CISA) uploaded sensitive contracting files into a public...

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The social networking giant topped projections for holiday quarter revenue and gave a strong forecast for the current period during its earnings report Wednesday.

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(MENAFN - AsiaNet News) Crypto miners with AI and HPC exposure benefited from renewed optimism around data center demand. Hut 8 recently announced a 15-year, $7 billion AI data center deal backed ...

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Vijayawada: Reliance Jio launched an educational campaign across Andhra Pradesh to train students and teachers in Artificial Intelligence (AI) skills. The programme introduces the use of Google...

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KPMG: Tech executives double down on AI, talent, and adaptive strategies to lead in the Intelligence Age Asia News Network (ANN) is the leading regional alliance of news titles striving to bring the region closer, through an active sharing of editorial content on happenings in the region.

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GFM's AI & Energy Research Brings "The Power Grid as National Power" into U.S. Technology, Energy, and National Security Discourse

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Jersey Hired Encourages Conversation Around AI & Work Before It's Too Late

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Shares of the company rose nearly 6% in extended trading

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From Imagination In Action's AI Summit in Davos, Yann LeCun discusses the inevitable shift from current large language models ...

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The S&P 500 touched 7,000 as tech stocks rallied on AI optimism, with investors focused on earnings, profitability and long-term demographic trends.

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The CEO, unfazed by AI threats, commits to 2030 leadership, reveals $5 billion buyback, and redoes his compensation package to bet more on the stock.

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The Connecticut bank invited rival bankers, lawyers and regulators to share their experiences with and warnings on using AI.

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Tesla disclosed in its Q4 2025 earnings report that it has invested $2 billion in xAI, Elon Musk’s private AI company. The investment comes while Tesla shareholders are actively suing Musk for breach of fiduciary duty over his founding of xAI in the first place.You can’t make this up. more...

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The lawsuit accuses xAI seeking to “capitalize on the internet’s seemingly insatiable appetite for humiliating non-consensual sexual images.” The post Undressed victims file class action lawsuit against xAI for Grok deepfakes appeared first on CyberScoop.

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The AI chip giant has developed a synthetic dataset of personas to help developers build AI models that understand Singapore’s demographic and cultural nuances without using personally identifiable information

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For years, the customer experience playbook has been treated like a technology problem. Add another tool. Deploy another bot. Automate another workflow. And yet here we are, heading into 2026 with customer satisfaction in freefall. Forrester’s 2025 CX Index shows scores hitting a new low for the fourth consecutive year.This isn’t a failure of ambition or innovation. It’s a failure of how we define success.Leaders have been optimizing for activity instead of outcomes. In the rush to scale digital engagement, many organizations fell into a bit of a containment trap, measuring success by how many customer interactions never reach a human. On paper, it looks efficient. In reality, it’s often a false economy.If a customer gets stuck in a bot loop or a bot that can’t answer a straightforward question predictably, you haven’t saved money. You’ve lost trust. And very often, you’ve lost the customer.It’s clear that customer experience (CX) needs a reset. Not more experimentation or hype, but more precision. Based on what we’re seeing across industries, four trends will define whether companies finally break out of the CX recession, or get left behind.1. CX isn’t delivering (because we’re measuring the wrong things)Despite massive investment, CX outcomes are stalling. The reason is simple: Most organizations are optimizing for the wrong metrics.Containment, deflection, and average handle time tell you how efficiently you move customers away. They tell you very little about whether you actually solved a problem, built loyalty, or created value.The companies that rise to the top are shifting to a hybrid model that treats AI and humans as complementary assets. AI agents handle what they’re best at: instant answers, routine transactions, and scale. Humans step in where judgment, empathy, and nuance matter.The metric shift is critical. High-performing teams measure value creation, not just cost avoidance. Personalization, resolution quality, and revenue impact matter far more than whether a conversation stayed “contained,” because they create value on both sides of the exchange: Customers get answers that actually move them forward, and brands earn trust, loyalty, and measurable growth. In fact, Gartner’s data shows that buyers have a 1.8 times greater likelihood of paying a premium, and they are 3.7 times more likely to buy more than they planned, if they feel that experience has been personalized.The future of CX isn’t about replacing people. It’s about freeing them to do their best work.2. 2026 is the year of predictable AIOver the past two years, generative AI moved from novelty to necessity. In 2026, the conversation changes again, from capability to control.Unpredictable AI is expensive. Hallucinations, broken flows, and inefficient token usage quietly drain budgets and introduce brand and compliance risk. That’s why predictability has become the most important word in the boardroom.The next phase of AI adoption requires an assurance layer—a system that continuously tests, validates, and verifies AI behavior before it ever reaches a customer. This de-risks innovation, but just as importantly, it creates the engine for continuous improvement. It provides the framework to constantly learn from interactions, refine accuracy, and reduce the cost of every conversation, turning AI from a “science experiment” into an operational efficiency engine that gets smarter over time.The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile inputs. They break their systems before customers can. The result is confidence that allows leaders to deploy AI in high-value, high-risk use cases like payments, healthcare, and financial services.Predictable AI doesn’t just reduce risk. It unlocks ROI and drives value creation.3. The CX budget crunch is an opportunityCX leaders aren’t struggling because budgets disappeared. They’re struggling because scrutiny increased.In 2026, no one is funding “nice-to-have” initiatives. Every dollar must tie directly to financial outcomes. CX leaders need to stop selling soft metrics and start telling a before-and-after story showcasing what changed, by how much, and why it matters to the business.The most effective teams reposition CX not as a cost center, but as an efficiency engine. They run focused pilots, prove results quickly, and use hard data to unlock broader deployment.When you can demonstrate measurable improvements in resolution rates, conversion, or operational efficiency in 90 days, the budget conversation changes. CX stops being discretionary. It becomes essential.4. Marketers must catch up with consumers’ expectationsThe biggest growth shift of 2026 isn’t happening in the contact center. It’s happening at the top of the funnel.Traditional lead generation is breaking down. Buyers don’t want forms. They want answers, on their terms, in the moment of intent. Conversational AI enables a concierge model that replaces gated funnels with real-time, personalized dialogue.The economics are compelling. A self-service interaction costs pennies. A live agent interaction can cost dollars. But when done right, conversational AI delivers a low-cost interaction that feels premium and high touch.More importantly, it respects the customer’s time. And in 2026, that can be the ultimate differentiator.PRECISION IS THE NEW SCALEThe lesson early in 2026 is simple: Scaling without precision is noise. Precision without scale is irrelevant. The best companies will master both.That means measurable CX, predictable AI, disciplined investment, and conversations that meet people exactly where they are.We don’t need more technology. We need better outcomes.And if we get that right, 2026 won’t just be the year CX recovers, but the year it finally delivers.John Sabino is CEO of LivePerson.

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Artificial intelligence is still in its early innings. These are the stocks to get behind for this year.

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An artificial intelligence (AI) tool accurately predicted which patients would need a skilled nursing facility after leaving the hospital, a new study

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